Terms of Service

These Terms of Service (“Terms”) are a binding agreement between Aevon LLC, a Wyoming limited liability company (“Aevon,” “we,” “us,” or “our”), and the business that registers for or uses our Service (“Client,” “you,” or “your”). They govern your access to and use of the Aevon client portal at portal.aevon.io (the “Portal”) and our AI voice-receptionist service (together, the “Service”).

By creating an account, clicking to accept these Terms, signing an order form that references them, or using the Service, you agree to these Terms. If you are accepting on behalf of a business, you represent that you are authorized to bind that business. If you do not agree, do not use the Service.

These Terms work alongside our Privacy Policy, any order form or service agreement you sign with us, and—for healthcare Clients—any Business Associate Agreement (“BAA”). If you have not yet signed an order form, the description of fees and scope in your onboarding materials and the Portal applies.

1. Definitions

• “Service” — the Aevon AI voice-receptionist service and the Portal, together with related setup, configuration, and support that Aevon provides.
• “Portal” — the web application at portal.aevon.io where you view calls, bookings, metrics, and account settings.
• “Order Form” — any proposal, order, or sign-up record (online or signed) that sets out your specific fees, plan, and configuration.
• “Client Data” — information and content you provide to us or generate through your use of the Service, including business details, configuration, and the content and recordings of calls handled by your AI agent.
• “Subprocessors” — the third-party providers we use to operate the Service, as listed in our Privacy Policy (for example, our voice-AI provider, hosting, database, payment, and email providers).
• “PHI” — Protected Health Information as defined under HIPAA.

2. Eligibility and accounts

2.1 Business use only. The Service is offered only to businesses and the people who use it on a business’s behalf. It is not intended for personal, family, or household use. You must be at least 18 years old and authorized to act for your business.

2.2 Account registration. You must provide accurate, current, and complete information and keep it up to date. Accounts are created by Aevon or through onboarding; there are no public self-serve consumer accounts.

2.3 Account security. You are responsible for safeguarding your login credentials, for all activity that occurs under your account and your authorized users, and for promptly notifying us at support@aevon.io of any suspected unauthorized access.

3. The Service

3.1 What the Service is. Aevon provides a done-for-you, AI-powered voice receptionist that answers calls and books appointments 24/7 on the Client’s behalf, set up and managed by Aevon, plus a web Portal where the Client can view calls, bookings, and key metrics.

3.2 Automated assistant — not a guarantee. The Service uses artificial intelligence to handle calls and messages. AI systems can mishear, misunderstand, misroute, or fail to complete a booking or task. You acknowledge and agree that:

• the Service may produce errors, and its output is not guaranteed to be accurate, complete, or suitable for any particular purpose;
• the Service is not a substitute for a human and is not for emergencies — callers experiencing an emergency should hang up and dial 911 (or their local emergency number);
• the Service does not provide medical, legal, or other professional advice;
• Aevon does not guarantee any specific number of answered calls, bookings, appointments, revenue, cost savings, or return on investment; and
• you remain responsible for reviewing call outcomes and following up with your customers as needed.

3.3 Dependence on third parties. The Service relies on third-party providers, including our voice-AI provider (Retell), telecommunications carriers, hosting, and other Subprocessors. Outages, changes, suspensions, or discontinuations by those providers are outside Aevon’s control, and Aevon is not responsible for them, although we will make commercially reasonable efforts to maintain the Service.

3.4 Changes to the Service. We may modify, improve, add, or discontinue features of the Service over time. For changes that materially and adversely affect your use, we will use commercially reasonable efforts to give you advance notice.

3.5 Beta and preview features. We may offer features identified as beta, preview, or experimental. These are provided “as is,” may be changed or withdrawn at any time, and are excluded from any availability commitment and from the warranties in these Terms.

4. Performance guarantee

The Service is backed by a performance guarantee covering your early-life usage. If Aevon does not meet the service levels set out in your Order Form and the Services Agreement, your next monthly retainer is waived as a one-time credit. The specific targets, how they are measured, and the remedy are set out in your Order Form and the Services Agreement, which control.

5. Fees, billing, and payment

5.1 Pricing structure. Aevon’s pricing consists of (a) a one-time setup fee, due at signing, and (b) a monthly retainer that begins when your assistant goes live (agent activation). The retainer is a set monthly fee — billed flat, not metered or billed per call minute — priced to each Client individually based on factors such as call volume and the value of the calls we handle. Because it is priced to your usage and value, Aevon may review and adjust the retainer over time (for example, if your call volume or our cost to serve changes materially) on at least 30 days’ notice as described in Section 5.5; if you do not agree to a change, you may cancel before it takes effect. The exact amounts that apply to you are set out in your Order Form, onboarding materials, or the Portal. Aevon’s pricing is custom to each Client; these Terms describe the structure, not the specific amounts.

5.2 Payment processor. Billing is handled through Stripe. By providing a payment method, you authorize us (through Stripe) to charge the setup fee and recurring charges that apply to your account.

5.3 Billing cycle and auto-renewal. Billing begins when your assistant goes live (agent activation). Unless your Order Form says otherwise, the Service is month-to-month and automatically renews each month until cancelled. Recurring charges are billed each billing period through Stripe.

5.4 Taxes. All fees are exclusive of taxes. You are responsible for any sales, use, communications, or similar taxes or government charges arising from your use of the Service, except for taxes based on Aevon’s net income.

5.5 Price changes. We may change pricing that applies to your account on at least 30 days’ notice before the change takes effect. If you do not agree to a change, you may cancel before it takes effect as described in Section 6.

5.6 Failed or late payment. If a charge fails, Stripe may automatically retry it. If payment remains unresolved, we may suspend the Service after a grace period of 7 days, and may terminate your account if it remains unpaid after suspension. Suspension does not relieve you of amounts owed.

6. Term, cancellation, refunds, and data on termination

6.1 Term. These Terms apply for as long as you have an account or use the Service.

6.2 Cancellation by you. You may cancel at any time through the Stripe customer portal or by emailing support@aevon.io. Cancellation takes effect at the end of the current paid month, and the Service continues until then.

6.3 No partial-month refunds. Charges already incurred are non-refundable, and we do not provide partial-month or prorated refunds. The Service continues through the end of the period you have paid for.

6.4 Setup fee non-refundable. The one-time setup fee is non-refundable once build or setup work has begun.

6.5 Data export. Before your account is deleted, you may request an export of your Client Data and configuration held in the Portal by emailing support@aevon.io, and we will provide it in a commonly used electronic format within a commercially reasonable time. Call recordings and call content reside with our voice-AI provider (Retell) and may also be exported in accordance with that provider’s capabilities and any applicable BAA.

6.6 Deletion on termination. On cancellation or termination, your right to use the Service ends. We will delete your Portal account (which also removes the stored Retell access key) promptly, and clear any incidental copies after a 30-day grace period, as described in our Privacy Policy. Call data held by Retell is retained or deleted according to your instructions, the applicable BAA, and Retell’s terms. You remain responsible for any amounts owed through the end of your paid period.

7. Suspension and termination by Aevon

We may suspend or terminate your access to the Service, in whole or in part, with notice where practical and immediately where necessary, if: (a) you materially breach these Terms; (b) your use is illegal, fraudulent, or poses a security or operational risk to the Service, Aevon, or others; (c) your account is past due as described in Section 5.6; or (d) your use would cause Aevon to violate the terms of one of its own providers (for example, our voice-AI provider or a telecom carrier) or applicable law.

8. Acceptable use

You agree not to use the Service, and not to permit anyone using your account to:

• use the Service for any illegal, fraudulent, harassing, or deceptive purpose;
• send spam or unsolicited robocalls or texts, or use the Service in any way that violates telemarketing, calling, or messaging laws (including the Telephone Consumer Protection Act (“TCPA”) and related state laws);
• impersonate any person, business, or agency you are not authorized to represent;
• attempt to break, overload, disrupt, reverse-engineer, decompile, or probe the security of the Service or any related systems;
• resell, sublicense, rent, or white-label the Service to any third party without Aevon’s prior written consent;
• upload or transmit malware or any infringing, unlawful, or harmful content; or
• use the Service in any manner that would cause Aevon to violate the terms of its own providers or any applicable law.

9. Client responsibilities and compliance

9.1 Your inputs and accounts. You are responsible for providing accurate business information; for providing and maintaining any third-party accounts, API keys, or integrations the Service requires (for example, for our voice-AI provider, Retell); for configuring your business hours, scripts, and approvals; and for reviewing booking outcomes. You must ensure you have all rights and consents needed for any data, phone numbers, and content you provide.

9.2 Phone numbers. You are responsible for maintaining ownership of, and the right to use, any telephone numbers used with the Service, and for providing any authorizations needed to route, forward, or port those numbers. You are responsible for your relationship with your telephone and messaging carriers.

9.3 Calling and messaging consent (TCPA). You are solely responsible for obtaining and maintaining all consents legally required to call or text your customers and for your compliance with the TCPA and all applicable telemarketing, calling, and messaging laws. You will indemnify Aevon for claims arising from your failure to do so, as described in Section 16.

9.4 Call-recording disclosure and consent. Calls handled by your AI agent may be recorded (and such recordings reside with our voice-AI provider, Retell). Many jurisdictions—including Florida and other “all-party consent” states—require notice to, or consent from, all parties before recording a call. Aevon will make available a standard recording-notice greeting option that you may enable; however, you remain responsible for determining what disclosures or consents the law requires for your calls and for ensuring they are in place.

9.5 AI disclosure. Some jurisdictions and good practice favor telling callers that they are interacting with an automated/AI system. You are responsible for any AI-disclosure required for your callers; Aevon can configure such a disclosure in your agent at your request.

9.6 Records. You are responsible for maintaining your own records of the consents, disclosures, and authorizations described in this Section sufficient to demonstrate your compliance.

10. Privacy, data ownership, and feedback

10.1 Privacy. Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms. As explained there, the Portal does not store call audio, transcripts, or other call content; that data resides with our voice-AI provider.

10.2 Your data; license to operate the Service. As between you and Aevon, you own your Client Data, including your business data and the content and recordings of your calls. You grant Aevon and its Subprocessors a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use Client Data as needed to: (a) provide, operate, secure, maintain, and support the Service; (b) create and use aggregated and de-identified data as described in Section 10.3; and (c) comply with applicable law and legal process. This license is limited to these purposes and continues only as long as needed to fulfill them. Your handling of PHI is governed by the applicable BAA, which controls over this Section as to PHI.

10.3 Aggregated/de-identified data. Aevon may create and use aggregated and de-identified data derived from use of the Service to operate, analyze, and improve the Service. Such data will not identify you, your customers, or any individual, and will never include PHI. Neither Aevon nor its Subprocessors use Client Data or caller data to train AI models for the benefit of other customers.

10.4 Feedback. If you give us suggestions or feedback about the Service, we may use it freely and without obligation to you.

11. Healthcare Clients and HIPAA

For healthcare Clients, calls may involve PHI. Where Aevon acts as a “business associate” under HIPAA, a separate Business Associate Agreement (BAA) between you and Aevon governs the handling of PHI and controls in the event of any conflict with these Terms as to PHI. The BAA sets out the permitted uses and disclosures of PHI, required safeguards, breach-notification obligations and timelines, Aevon’s assistance with individual-rights requests (such as access, amendment, and accounting of disclosures), and any records or audit provisions that apply. A BAA is also in place with our voice-AI provider. These Terms and the Privacy Policy supplement, but do not replace, any applicable BAA. Patients and callers should direct PHI requests to the healthcare provider (the Client), and Aevon will assist the Client as required under the BAA and applicable law.

12. Intellectual property

12.1 Aevon’s IP. Aevon owns and retains all rights in the Portal, the Service, our software, and our AI configurations, prompts, designs, and related intellectual property. Subject to these Terms, Aevon grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your term, for your internal business purposes only.

12.2 Restrictions. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works of the Service, or reverse-engineer or attempt to extract its source code.

13. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The receiving party will use the other’s Confidential Information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to those who need to know it and are bound by similar obligations, or as required by law. This Section does not apply to information that is or becomes public through no fault of the receiving party, was already known, or is independently developed.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, AEVON DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AEVON DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. AEVON DOES NOT WARRANT THE ACTS, OMISSIONS, OR AVAILABILITY OF ANY THIRD-PARTY PROVIDER.

We aim for high availability, but we provide the Service on a commercially reasonable efforts basis and do not offer a guaranteed uptime commitment or service credits unless a specific service level is separately agreed in an Order Form or the Services Agreement.

15. Limitation of liability

15.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST BUSINESS, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS STATED IN SECTION 15.4, AEVON’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO AEVON IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

15.3 Allocation of risk. These limitations reflect the allocation of risk between the parties and apply regardless of the theory of liability and notwithstanding the failure of any limited remedy. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15.4 Exceptions. The cap in Section 15.2 does not apply to: (a) your obligation to pay fees; (b) your indemnification obligations under Section 16; (c) either party’s breach of its confidentiality obligations; or (d) liability that cannot be limited under applicable law, including liability arising from a party’s gross negligence, willful misconduct, or fraud.

16. Indemnification

You will defend, indemnify, and hold harmless Aevon and its members, officers, and personnel from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your Client Data and the content of your calls and messages; (c) your violation of these Terms or of any law, including the TCPA, call-recording, AI-disclosure, and privacy laws; or (d) your failure to obtain any required consents from your customers or callers.

17. Governing law and dispute resolution

17.1 Governing law. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

17.2 Informal resolution first. Before starting a formal proceeding, the parties will try to resolve any dispute informally. You agree to send written notice of the dispute to support@aevon.io, and the parties will negotiate in good faith for at least 30 days.

17.3 Binding arbitration. If the dispute is not resolved within that period, it will be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be seated in Wyoming, and may be conducted by video or telephone where reasonable to reduce cost. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own costs except as the rules or the arbitrator provide.

17.4 Class-action and jury-trial waiver. To the fullest extent permitted by law, disputes will be resolved only on an individual basis, and you and Aevon each waive any right to participate in a class, collective, or representative action and any right to a jury trial.

17.5 Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.

18. Order of precedence

If there is a conflict among the documents that make up the agreement between you and Aevon, the following order controls (highest first): (1) any applicable BAA; (2) a signed Order Form or service agreement; (3) these Terms; and (4) the Privacy Policy.

19. General

19.1 Changes to these Terms. We may update these Terms. For material changes, we will post the updated Terms with a new effective date and email your account administrators. Your continued use of the Service after the effective date means you accept the updated Terms.

19.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

19.3 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party provider or carrier outages, internet failures, natural events, or government actions.

19.4 Notices. Legal notices to Aevon should be sent to support@aevon.io. We may give you notice through the Portal or by emailing your account administrator.

19.5 Entire agreement; severability; no waiver. These Terms, together with the documents referenced in Section 18, are the entire agreement between the parties regarding the Service and supersede prior discussions. If any provision is found unenforceable, the rest remains in effect. A party’s failure to enforce a provision is not a waiver.

19.6 Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, agency, or employment relationship.

19.7 Survival. Provisions that by their nature should survive termination will survive, including Sections 5 (for amounts owed), 6.3–6.6, 10, 12, 13, 14, 15, 16, 17, 18, and 19.

19.8 Versioning & annual review. Aevon maintains this document under version control and reviews it at least once a year, updating it as needed; any material change takes effect and is communicated in accordance with the change, amendment, and notice provisions set out in this document.

20. Contact

Aevon LLC  ·  support@aevon.io